At Canada Maintenance, we understand the importance of formal quality control procedures in maintaining a first class service. We have systems in place that help ensure employees’ competence, equipment reliability, and suitability of supplies and chemicals for the particular job.
Our supervisors conduct regular and random quality inspections to ensure a high standard of service. These inspections are recorded to provide feedback to cleaners when necessary, and to ensure consistent service. We also have a cleaning logbook present at each facility where clients can provide written feedback at any time, as well as make special requests.
Quality Control Supervision
In order to ensure your location is maintained in a condition consistent with your requirements, we propose the following supervisory structure (Note: actual supervision will depend on the size of the premises & contract terms);
Level 1
Each client facility is assigned a working supervisor or a foreperson to directly supervise the cleaning and to report to the customer and his/her superior any cleaning or maintenance problems noted during the cleaning routine.
Level 2
Each location is visited regularly by an Area Supervisor. This person will liaise with the designated person of your organization to ensure you are completely satisfied with our service. He/she will also be responsible for having back up personnel available in case of sickness or emergency.
Level 3
The Account Representative will be responsible for the administration of the contract and will also be available to you should any questions arise.
You can have a look at a sample cleaning schedule, and contact us today for a free services estimate.
All of our team members are fully trained on COVID-19 preventative cleaning methods and protocols.
Keeping your business clean and tidy is our topmost priority. Canada Maintenance offers a 100% Satisfaction Guarantee to all our clients.
Canada Maintenance has been in business since 2000 and is 100% Canadian owned and operated. We serve all areas of the National Capital Region including: Ottawa Centre, Nepean, Ottawa West, Kanata, Vanier, Orleans, and Barrhaven, as well as Almonte, Smith Falls, Metcalfe, Manotick, Carp, Rockland and Carleton Place.