At Canada Maintenance we understand the importance of formal quality control procedures in maintaining a first class service. We have quality control systems that help ensure employees competence, equipment reliability and suitability of supplies and chemicals for the particular job.
Our supervisors conduct regular and random quality inspections to ensure a high standard of service. These inspections are recorded to provide feedback to cleaners when necessary, and to ensure consistent quality. We also have a cleaning logbook present at each facility where clients can provide written feedback at any time, as well as make special requests.
In order to ensure your location is maintained in a condition consistent with your requirements, we propose the following supervisory structure (Note: actual supervision will depend on the size of the premises & contract terms);
Each client facility is assigned a working supervisor or a foreperson to directly supervise the cleaning and to report to the customer and his/her superior any cleaning or maintenance problems noted during the cleaning routine.
Each location is visited regularly by an Area Supervisor. This person will liaise with the designated person of your organization to ensure you are completely satisfied with our service. He/she will also be responsible for having back up personnel available in case of sickness or emergency.
The Account Representative will be responsible for the administration of the contract and will also be available to you should any questions arise.